The primary purpose of this anonymous ‘listening post’ is to collect, in real-time, information about positive or negative experiences related to patient care, patient and student safety, and the learning environment for students. Comments not related to these areas should be directed to the appropriate individuals. For example, issues regarding the physical space or technology should be directed to classroom services while issues relating to course materials can be directed to the OME or the appropriate course director.
The Listening Post is not meant to take the place of more formal methods of reporting experiences (e.g. on the end of course or clerkship evaluations; to the ombudsperson for student mistreatment) but these reports are not fully reviewed until after a course or clerkship is completed and all grades have been submitted. This tool allows us to address issues that are more time sensitive or require confidentiality.
Students should be familiar with the policies and procedures of the SMHS regarding the learning environment, student mistreatment, and student supervision and the protections that they offer. Reports made here go directly to the Office of Medical Education. Praise and concerns will be shared with the individual and, when relevant, with their advisory dean, program director or chairperson as appropriate. Reports of mistreatment are reported to the Committee on the Learning Environment. Reports of inadequate supervision or patient safety concerns will be shared with course or clerkship directors or others with responsibility for student supervision or patient safety as appropriate. Other types of comments are outside the scope of the Listening Post and we may be unable to address them.
Remember, comments made here are anonymous. That means we only have the information you include and will be unable to provide personal follow-up with you. Leaving insufficient detail also significantly impairs our ability to address the issue effectively.
Thank you, Stephanie