About - SMHS Technology Support Center

Office Hours

Staff

Mission

The mission of the SMHS Technology Support Center is to provide faculty and staff at George Washington University School of Medicine and Health Sciences with a single point of contact so that access to appropriate levels of computing and networking services and the technical support essential to effectively use these services is provided in an efficient and effective manner.

Objectives

The following itemization of objectives summarizes those activities which must be performed to accomplish the mission of SMHS Technology Support Center.

1. Provide current, accurate information concerning SMHS computing and networking activities to faculty and staff at George Washington University School of Medicine and Health Sciences.
2. Handle certain critical elements of problem management by:
   1. Logging all problems
   2. Performing first-level problem determination
   3. Providing problem resolution or bypass/recovery procedures when appropriate
   4. Referring to second-level questions and problems to designate GW IT consultants or groups
   5. Monitoring problems coming through the Help Desk to ensure action has been taken
   6. Providing reports on the types and volume of logged problems
3. Communicate the availability status of supported resources to SMHS Technology Support Center clients through designated methods of communication in a timely manner
4. Assist clients in administrative tasks associated with SMHS Technology Support Center resources and services.
5. Maintain the level of technical expertise required to answer questions and solve first-level problems.
6. Notify GW IT of exceptional problem areas noted through high-volume client contacts.