News » Urgent Matters Names Winners of the Emergency Care Innovation of the Year Award

Urgent Matters Names Winners of the Emergency Care Innovation of the Year Award

The winning team will present its innovation at the American College of Emergency Physicians’ annual meeting, Scientific Assembly 2013, in Seattle, Wash.

WASHINGTON (Sept. 17, 2013) – Urgent Matters, Blue Jay Consulting, and Schumacher Group are pleased to announce the winners of the Emergency Care Innovation of the Year Award, a newly created competition to foster innovation in emergency departments nationwide.

The Emergency Care Innovation of the Year Award, supported by the American College of Emergency Physicians (ACEP), provides an opportunity for multidisciplinary teams to be acknowledged for cutting-edge innovations in emergency medicine. The award provides a platform for sharing effective solutions that address common issues facing the emergency care community.

Innovations, or tools, were submitted using an online form and sent to Urgent Matters for initial review. Forty submissions were received. A review committee comprised of Blue Jay Consulting, Schumacher Group, and three representatives from the Urgent Matters Editorial Board selected the top rated tools using assessment criteria.

Urgent Matters, Blue Jay Consulting, and Schumacher Group would like to congratulate the following team for being chosen as the first winner of the Emergency Care Innovation of the Year Award:

Behavioral Health and Detoxification Meeting Demand for Services
University of Pittsburgh Medical Center (UPMC), Mercy Hospital
Submitted by Michael A. Turturro, M.D., FACEP, chief of emergency services at UPMC-Mercy

The UPMC team used existing resources and cultivated community partnerships to develop several interventions that were implemented both in the emergency department and in inpatient units, with the goal of improving and streamlining the care and management of behavioral health and detoxification patients. The results include a significant decrease in length of stay for both discharged and admitted mental health and detoxification patients.  

Turturro will present his team’s submission at the ACEP and Urgent Matters: Emergency Care Quality Improvement in the Era of Public Accountability Pre-Conference on Oct. 13, 2013 in Seattle, Washington.

We also want to congratulate the three Recipients of Distinguished Recognition:

Upstream Crisis Intervention
Grady Memorial Hospital
Submitted by Michael Colman, director of emergency medicine services operations, Grady Memorial Hospital

Grady Memorial Hospital leveraged community partnerships to develop a model that reduces unnecessary ED visits by providing the patient with an alternate care sites from the traditional EMS to emergency department transport while ensuring a conservative approach to patient safety.

Medical Management Program
Lakeland Regional Medical Center
Submitted by Maureen Leckie, BSN, RN, director of emergency services, Lakeland Regional Medical Center

Frequent visitors to the emergency department create a unique challenge for already overcrowded departments. The Lakeland Regional Medical Center’s Medical Management Program provides individualized care plans for frequent visitors presenting to the emergency department with chronic medical conditions.

Avera McKennan Hospital & University Health Center
Submitted by Jay Weems, executive director of Avera eCARE™ Services

At the touch of a button, rural clinicians and patients have virtual access to the eEmergency team of board-certified emergency physicians and emergency nurses who can assist in the management of critical conditions such as heart attack, stroke, and trauma. Often the bridge between patient presentation and the arrival of on-call physicians, Avera eEmergency uses advanced telehealth technologies to speed the initiation of diagnostic evaluation, reduce wait times, coordinate patient transfers, and expedite treatments. 

Urgent Matters will feature the winning innovation, as well as the three Recipients of Distinguished Recognition, in an upcoming webinar.  All submitted tools that met entry criteria will be posted to the Urgent Matters online searchable toolkit, a collection of strategies and tools developed by hospitals across the country to target specific issues facing hospital emergency departments. The toolkit is available at


About Urgent Matters

Urgent Matters is a national initiative dedicated to finding, developing and delivering strategies to improve patient flow and reduce emergency department crowding. Urgent Matters has a long standing reputation for producing unbiased content from a multi‐disciplinary perspective.  Through educational activities such as e-newsletters, web seminars, podcasts, online tools, and conferences, Urgent Matters disseminates best practices for emergency care. Urgent Matters is managed by the Office of Clinical Practice Innovation at the George Washington University School of Medicine and Health Sciences.

About Blue Jay Consulting

Blue Jay Consulting is comprised of nationally recognized emergency care experts who implement effective, lasting changes to optimize service and throughput in hospital emergency departments. Blue Jay creates outcome-oriented solutions and achieves quantifiable results through process improvement services and enhanced interim leadership.  Blue Jay Consulting empower hospitals to be the best they can be. For further information, please visit

About Schumacher Group

Schumacher Group is one of the nation’s largest and fastest-growing health care resources, partnering with more than 3,000 providers to help treat more than 4 million patients annually. Our innovative, patient-centered solutions cover the entire continuum of care, including Emergency Medicine, Hospital Medicine, Care Management, Urgent Care, Physical Medicine and Medical Billing. We also offer WellnessWorks, which links providers with employers to make community based health care work better and more efficiently for the patient.

As a privately held, physician-driven company, we answer to stakeholders, not stockholders. We’re committed to doing the right thing for the clients we serve and for the providers who work with us. Our ultimate goal is to improve treatment of the most important person in health care: the patient. For further information, please visit