The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Fast Track and Results Waiting Lounge 2013

Expanding the Fast Track area and creating a Results Waiting Lounge where patients can “wait" for results, finish treatment and quickly...

Florida Hospital Zephyrhills
EMS Off-Load Delay Improvement Initiative 2013

As part of an EMS / Hospital Collaborative Lean Six Sigma Greenbelt program, a process was developed to shorten EMS offload and improve...

Crouse Hospital
Behavioral Health Program to Reduce LOS 2013

An effort to improve the delivery of care to the Behavioral Health patient a collaborative multidisciplinary approach was used to...

Community Medical Center
Comprehensive Early Goal Directed Therapy in Sepsis 2013

An organized accepted approach to sepsis recognition, early management in the ED including specific antibiotic choice, EMR integration,...

Rochester General
ED MD First Clinical Redesign 2013

Applying the scientific method and problem solving tools to improve patient safety and quality.

Glenwood Memorial Hospital
Care Coordination in the ED 2013

An innovative program that coordinates all of a patients care needs from the time they enter the ED until, sometimes weeks, after they...

Lovelace Westside Hospital

CALDOCs is It a computer based program that calculates resource saturation in the emergency department using length of stay, lobby...

Dignity Health
Role of the Clinical Pharmacist in Reducing Decision-to-Needle TPA Time During Code Stroke 2013

Pharmacist mixes tPA at the bedside

Kenmore Mercy Hospital
Upstream Crisis Intervention 2013

Pilot model to reduce unnecessary ED visits by providing the patient with an alternate disposition from the traditional EMS to ED...

Grady Memorial Hospital

TEXTCONNECT: Using text messages to follow up with patients, and improve the continuity of care post discharge from the ED

Banner Thunderbird Medical Center