The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Improvement in ED Throughput Metrics using ESI Based, Standardized Distribution of Patients in Dual Rotations in Critical and Non-critical Patients 2015

Resource neutral implementation of a standardized distribution model of triaged patients to ED Pods resulted in dramatic reductions in...

Bellevue Hospital
The Jane R. Perlman NP/PA Fellowship In Emergency Medicine 2014

The Jane R Perlman fellowship is a program for nurse practitioners and physician assistants that focus on interprofessional...

Northshore University Healthsystems Evanston Hospital
Patient Experience Tablet 2014

Interactive tablet allows patients to watch discharge care videos, schedule follow-up appointments, and provide real-time feedback to...

Chippenham Hospital
Ongoing Innovations To Improve Sepsis Care And Reduce Sepsis Mortality 2014

Standardized processes, protocols, tools, and reports that improved sepsis care and reduce sepsis mortality across the health system...

Baylor Scott & White Health - North Texas Division
Patient Centered Dismissal: Getting It All Together 2014

The ED Dismissal Project is about creating a safe, efficient patient centered & consistent system to facilitate the departure from...

Saint Marys Hospital, Mayo Clinic Rochester
Early Detection and Timely Management Of Pediatric Sepsis 2014

We developed a simple, parsimonious, pragmatic, age-specific and evidence-based algorithm for early detection and timely management of...

Children’s Hospital Of Michigan
Taking Action On Door-To-Balloon Times 2014

CODE STEMI process implemented to achieve 90th percentile in ACTION registry and to decrease D2B times on STEMI patients

The Heart Hospital Baylor Plano
Rapid Assessment Unit Evaluation Structure 2014

A Rapid Assessment Unit (RAU) was formed to transform the traditional "series" evaluation to a "parallel" evaluation structure.

Lehigh Valley Hospital And Health Network
Push-Pull 2014

The "Push-pull" process establishes a standardized nursing handoff between ED and inpatient nurses for each ED admission.  

Northridge Hospital
Stroke Of Genius - Improving Stroke Care In The ED 2014

The purpose of the acute stroke Rapid Improvement Event (RIE) was to improve performance of Target Stroke® recommendations and the...

Spectrum Health Grand Rapids - Butterworth