The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2022
Title Year Summary Hospital
Improving Patient Flow Through Teletracking Technology 2005

TeleTracking is a bed tracking technology that allows a patient logistics coordinator to monitor all hospital beds from a central...

Lehigh Valley Hospital
Bed Alert 2005

A bed alert system was created to help free inpatient beds when there are patients waiting to be transferred

UCSD Medical Center - Hillcrest
Surgery Schedule Smoothing Initiative 2004

A redesign of the elective surgery schedule to open slots for operating rooms when the emergency department was busier

Boston Medical Center
Triage Nurse Chest X-Ray Ordering 2004

Specially trained nurses assess whether a patient has a certain pulmonary condition and order chest x-rays during triage

Cedars-Sinai Medical Center
The Care Management Unit Improves ED Flow 2004

Patients with specific diagnoses, including chest pain, heart failure, asthma, hyperglycemia, are moved to a Care Management Unit...

Grady Health System
Reducing the Left Without Being Seen (LWBS) Rate and Throughput Time 2004

Expansion of hospital ED bed capacity by utilizing existing space near the ED that could be re-purposed

Miami Children's Hospital
Bedside Registration 2004

Cape Canaveral hospital implemented a streamlined bedside registration process in order to reduce the time patients spent waiting for...

Cape Canaveral Hospital
Nursing Process Council 2003

The mission of the Nursing Process Council is to establish collaborative methods to identify and resolve issues that impact patient care...

Cape Canaveral Hospital