The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2022
Title Year Summary Hospital
The ​T​ech-enabled ​E​mergency & ​A​cute ​M​edicine at the ​S​killed ​N​ursing F​acility bedside (​TEAM SNF​) ​Model of Care 2018

Approximately 1.3 million patients are transferred from a Skilled Nursing Facility (SNF) to a hospital Emergency Department every year,...

Timely Provider Shift Report 2017

Timely provider shift feedback results in insights on how to make practice corrections that improve patient safety and experience. Group...

Edward Elmhurst Health
Acute Care at Home (ACH):  An ED-based Alternative to Admission 2017

Acute Care at Home (ACH) addresses the problem that 70% of hospital admissions for older adults originate in the ED, despite a growing...

University of California, San Diego: Department of Emergency Medicine
• Workplace Violence Response & Staff Support Model. Prevent, Respond, and Report.  2017

About one year ago a nurse at our hospital was attacked by a patient. This assault resulted in surgery for a fractured mandible.  While...

Stanford Health Care
In Search of Excellence-The Patient Experience 2017

To address the mismatch between planned patient volumes and actual volumes several changes were made including adding a midshift nurse,...

Arizona General Hospital-Glendale
Emergency Department Redesign 2017

CHLA’s Emergency Department is a thirty-seven bed department who see about 80,000 visits a year.

Children's Hospital Los Angeles
ED Antimicrobial Stewardship Interventions Reduces Antibiotic Duration and Improves Selection for Discharged Adult and Pediatric Patients with Skin and Soft Tissue Infections  2017

According to the Centers for Disease Control and Prevention, antibiotic-resistant bacteria cause two million illnesses and approximately...

University of California Davis
Hospital Satellite EDs - Quality Access to Care 2017

Problem: access to care due to distance and overcrowding and expense.

Texas Health Hospital - Carrollton
A Data-Driven Intervention to Reduce Intensity and Variation of ED Opioid Prescribing 2017

With the opioid epidemic ongoing, multiple groups have developed recommendations for curtailing opioid prescribing, but little is known...

University of Massachusetts System (UMass Memorial Health Care)
ED Express Care Service 2017

The NYP-Weill Cornell Express Care Service is an innovative ED based telehealth program designed to reduce length of stay (LOS) and...

NewYork Presbyterian-Weill Cornell Medical Center