The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2017
Title Year Summary Hospital
Hospital Survey on Culture of Transitions in Patient Care 2015

This survey asks for your opinions about the attitudes, values, beliefs and practices in your...

Cleveland Clinic Health System
Patient Navigators 2015

Medicaid enrollees are at high risk for being frequent emergency department (ED) users (i.e., ≥ 4 visits/year); these patients are often...

Yale New Haven Hospital
An Interdisciplinary Intervention to Decrease Emergency Department Utilization by Sickle Cell Disease Super Users 2015

An interdisciplinary committee was formed to improve the care and management of a vulnerable patient population- sickle cell disease.  ...

UF Health Gainesville, FL
Working Together to Reduce CAUTI 2015

University of Wisconsin Hospital and Clinics (UWHC) discovered it was an under performer as it pertains to the Center for Medicare...

University of Wisconsin Hospital and Clinics
PE Decision Rules in EMR 2015

We programmed the PERC and Wells Rule into the electronic record ordering system in the ED. When choosing either a d-dimer order or CTPE...

University of California, San Francisco
ED 2.0 2015

Thomas Jefferson University Hospitals completed a total redesign of its Emergency Department including implementing changes to staffing...

Thomas Jefferson University Hospitals
Code STEMI: Taking a Team Approach to Expedite Reperfusion Therapy 2015

Utilizing an interprofessional Code STEMI team approach to expedite reperfusion therapy to STEMI patients upon arrival to improve Door...

The Heart Hospital Baylor Plano
When it comes to patient experience Emergency Center Northeast gets a Grade of 100+1 2015

The Northeast EC has been a "petri dish" to develop a cultural model for the future of TMH. One innovation is the 100+1 customer service...

Tallahassee Memorial HealthCare-EC Northeast
StaffSked - Emergency Department Workforce Optimization 2015

Using StaffSked workforce optimization, a Florida ED reduced door-to-doc time, length of stay, LWBS, and projected annual staff costs...

Naval Hospital Jacksonville
Safer and Faster Pathways for Adult Concussion Care in the Emergency Department 2015

The management of concussions in the acute setting is poorly done and patients often develope delayed/worsening sequalae after their...

St. Michael's Hospital