The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2017
Title Year Summary Hospital
CC-PIT: Provider in Triage Services Supplied by Clinicians Located in a Remote Command Center 2016

Provider in Triage (PIT) programs have shown potential for decreasing door-to-provider times and overall patient flow, and improving...

Aurora Sinai, Aurora West Allis, Aurora Kenosha
Emergency Critical Care Center (EC3) 2016

Most emergency departments, including UMHS, do not have the appropriate physical space, equipment, staffing or expertise to provide...

University of Michigan Health System
Improving ED throughput utilizing lean methodolgies to implement Split Flow Strategy 2016

At Stanford Healthcare, our demand for ED services has exceeded our physical capacity.  With the goal of reducing the length of stay...

POP: Overcoming Barriers to Prompt Administration of IV Antibiotics to Oncology with Fever Patients. 2016

Best practice for oncology patients with fever is to receive IV antibiotics within 60 minutes of arrival to the Emergency Department (ED...

Children's Healthcare of Atlanta
Enterprise Wide Telemedicine: Delivering Patient Centered Coordinated Care 2016

JeffConnect is an enterprise wide telemedicine program designed to facilitate patient access to high quality, cost effective care, where...

Thomas Jefferson University Hospitals
Automating the Case Management of Frequent ED Users Using SmartControl™ 2016

SmartControl™ augments ED case manager efforts to reduce ED visits and hospital admissions by frequent ED users through work flow...

Edward-Elmhurst Health
Kennedy Health Develops Sepsis Program & Saves Lives 2016

More than one million Americans are diagnosed with sepsis each year, resulting in an estimated 258,000 deaths annually. Sepsis can often...

Kennedy Health System
Alternatives to Opioids for Pain Management in the ED 2016

The Alternatives to Opioids Program (ALTO SM) is a comprehensive plan for the management of acute and chronic pain as well as opioid...

St. Joseph's Regional Medical Center
Hospital Survey on Culture of Transitions in Patient Care 2015

This survey asks for your opinions about the attitudes, values, beliefs and practices in your...

Cleveland Clinic Health System
Patient Navigators 2015

Medicaid enrollees are at high risk for being frequent emergency department (ED) users (i.e., ≥ 4 visits/year); these patients are often...

Yale New Haven Hospital