CHLA’s Emergency Department is a thirty-seven bed department who see about 80,000 visits a year. The high volume of visits and inefficient operational processes coupled with many other factors created a disorganized ED which began impacting the community and organization in areas such as long wait times and patients leaving without being seen. Rather than acutely increase operational costs and inhibit the daily functionality of the ED with a complete renovation, the ED team took a more innovative approach to the operational and capacity issues. During the environmental scan and workshops, the ED team identified challenges which were impacting the ED’s performance and created low-cost, high-impact solutions that could be implemented almost immediately. The patient process was completely transformed from triage to discharge. Even the admission process was redesigned. The main priority of the redesign was to get patients seen by a doctor quicker.
Children's Hospital Los Angeles
Clinician Initial Evaluation
Exit from ED
Clinical Areas Affected:
Social Workers/Case Managers