About Us

Urgent Matters serves as a dissemination vehicle for strategies on emergency department (ED) patient flow and quality. We develop quarterly e-newsletters, educational webinars, a searchable collection of ED improvement tools and strategies, national conferences, and a podcast series for a multi-disciplinary audience of emergency care stakeholders. Urgent Matters serves as a portal for innovative flow strategies, creating a central resource for hospital staff to discover field-tested initiatives that can be tailored to their organization.

Stetoscope on labtopBlog

Until 2016, Urgent Matters produced a quarterly e-newsletter publication highlighting topics related to acute and emergency care innovation and best practices. The e-newsletter has now transitioned to a blog to provide more constant, updated content to our subscribers. Blog posts are typically 2-3 paragraphs and are written by Urgent Matters staff. Topics and posts relate to ED patient flow, quality, and other areas of interest to our over 7,500 subscribers including ED physicians, nurses, other providers, hospital administrators, and individuals working in research and policy.  Visit the Blog


Doctor at computer


The Urgent Matters webinar series features didactic presentations and moderated discussion with leaders in the emergency care community. Webinars are attended by between 200-500 site viewers, many of whom have multiple viewers at each site. Urgent Matters offers continuing education credits to webinar participants. All webinars are recorded and archived for download on the Urgent Matters website. Listen to a Webinar


Screenshot of toolkitToolkit

The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with the Urgent Matters national program office at The George Washington University. Our goal is to continue to grow and expand the toolkit and make these resources available to the emergency care community. View the Toolkit