The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Supertrack 2013

Creation of a supertrack for low acuity patients.

Sentara Norfolk General Hospital
Stroke *45 2013

Rapid diagnostic protocol speeds life-saving emergency intervention for acute stroke patients.

Memorial Medical Center
Adult Sepsis Screen & Treatment Algorithm 2013

The development and implementation of a nursing driven sepsis screening protocol and treatment algorithm.

Baylor University Medical Center
Safer Sign Out 2013

Safer Sign Out (SSO) is a patient-centered, teambased structured method for emergency physician sign...

Emergency Medicine Associates Hospital (12 facilities)
Reducing Length of Stay Using Rapid Clinical Examination 2013

Implementation of the Rapid Clinical Examination (RCE) model based on process change and use of queuing theory through computer discrete...

Memorial Medical Center
ED Physician Admission Holding Orders 2013

ED Holding Order Set Intervention that consists of five discrete phases to help facilitate and expedite the admission process.

Maine Medical Center
Patient Visit Status Board 2013

Development and implementation of a revolutionary patient-focused information center that informs and invites the patient into their...

Banner Estrella Medical Center
Medical Management Program 2013

The Medical Management Program provides individualized care plans for frequent visitors presenting to the Emergency Department with...

Lakeland Regional Medical Center
Initial Destination CT Scan for Brain Attacks 2013

Streamlining the process for acute stroke patient evaluation and treatment using a multidisciplinary team approach.

Reading Hospital
Highland Health Advocates 2013

The Highland Health Advocates (HHA) Project Help Desk and Legal Resource Connection, a joint help desk and medical-legal partnership to...

Highland General Hospital