The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at firstname.lastname@example.org
|Resident Physician Orientation - Empathy-Based Training||2013||
An Empathy-Based Orientation Presentation for New Residents
|Louis Stokes Cleveland VA Medical Center|
|Reduction in LWBS||2013||
Innovation to improve left-without-being-seen scores.
|Memorial Hospital Miramar|
|Pull Til Full||2013||
Getting patients back to a room sooner and not waiting in the waiting room.
|Mercy Health – Mercy Campus|
|Impact of Pivot Nurse on LWBS||2013||
Implementing a pivot nurse in the emergency department to reduce the number of patients that leave before being seen.
|PENN Presbyterian Medical Center|
|Patient Centered Throughput Strategy||2013||
Decreasing the time patients spend in the waiting room to improve satisfaction and the timeliness of care.
|Saint Francis Hospital and Medical Center|
|Parallel Pivot Process||2013||
Utilizing a new pivot process in place of traditional triage.
|Phelps County Regional Medical Center|
33 nurse initiated protocols (NIP) have been developed since 2001. These NIPs provide guidance to non-physician providers for initiating...
|Children's Healthcare of Atlanta|
|Initial Assessment Processes||2013||
The Initial Assessment Process (IAP) was developed collaboratively by the emergency physicians, nursing, administrative staff in answer...
|St. Joseph’s Hospital|
|Improving the Front Door: Customer Service Training||2013||
Implementing customer service improvements and creating an educational program on ED customer service and service recovery.
|Genesis Medical Center|
|Improving Care for the Psychiatric Patient||2013||
Improving communication between teams, developing medical screening criteria, decreasing readmissions, decreasing ED boarding, and...
|The Christ Hospital|