The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Using Acute Care Plans To Improve Coordination Among ED High Utilizer Patients 2014

High utilizer patients often get a full work-up every time they come to the ED.  With an acute care plan, patients may avoid unnecessary...

Massachusetts General Hospital
Streamlining Fast Track Using LEAN Process Improvment Principles 2014

The purpose for designing and implementing the  Rapid Assessment Zone, or RAZ, is to impact key measures directly associated with...

Spectrum Health Butterworth
Supertrack Swarm 2014

Design and implementation of a split flow ED with a mid-track, including leadership “swarm” meeting for rapid improvement and...

Tampa General Hospital
Improvement In Time To Antibiotics For MGH Pediatric Ed Patients 2014

This innovation reduces time to pediatric antibiotic administration by using standardized doses, readily available in the ED omnicells...

Massachusetts General Hospital
Removal Of Patients From EMS Long Spine Boards 2014

Implemented a novel strategy for RN rapid assessment and removal of patients from EMS long spine boards to increase safety and improve...

Crouse Hospital
Code Stroke With Telemedicine And Emergency Alert Integration 2014

Use of an emergency alert system and telemedicine robot to facilitate care of stroke patients.

Baylor Medical Center At Irving
Optimizing Patient Flow In The ED 2014

A multidisciplinary approach to decrease the 'door to first provider" while re-evaluating a lengthy triage process

Abington Memorial Hospital
Think Sepsis! 2013

Surviving Sepsis Campaign was launched in an effort to improve patient outcomes.

University of Arizona Medical Center University Campus
Standardizing Door-to-Balloon Time (STEMI Patients) 2013

Standardized process to reduce door-to-balloon time for STEMI patients.

PENN Presbyterian Medical Center
Smart-ER 2013

Our callback clerk uses the cloud-based Smart-ER database to facilitate next-day ED patient callbacks. The entire ED Leadership team...

Edward Hospital