The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
When it comes to patient experience Emergency Center Northeast gets a Grade of 100+1 2015

The Northeast EC has been a "petri dish" to develop a cultural model for the future of TMH. One innovation is the 100+1 customer service...

Tallahassee Memorial HealthCare-EC Northeast
StaffSked - Emergency Department Workforce Optimization 2015

Using StaffSked workforce optimization, a Florida ED reduced door-to-doc time, length of stay, LWBS, and projected annual staff costs...

Naval Hospital Jacksonville
Safer and Faster Pathways for Adult Concussion Care in the Emergency Department 2015

The management of concussions in the acute setting is poorly done and patients often develope delayed/worsening sequalae after their...

St. Michael's Hospital
Emergency Department Making Care Better Program 2015

The New York Presbyterian-Weill Cornell Medical Center (NYP-WCMC) Emergency Department launched the Making Care Better (MCB) Program to...

New York Presbyterian Hospital-Weill Cornell Medical Center
Overcoming Barriers to Emergency Department Efficiency 2015

The Emergency Department at Morristown Medical Center was faced with an increase in ED volume and admissions with a greater length of...

Morristown Medical Center
Education Format for Disseminating Clinical Pearls from Adverse Event Review 2015

We created a web based intervention, called “Lessons Learned”, to share clinical pearls from our adverse event review with all providers...

Mayo Clinic St. Mary's Campus
Pulsara; Stop Stroke and Stop STEMI Modules 2015

Pulsara’s mission is to unite and empower people to improve health by simplifying care coordination. Using mobile technology, Pulsara...

Good Shepherd Medical Center, Longview, Texas
Community Based Care - Mobile Health Paramedic/Mobile Integrated Health 2015

The Mobile Integrated Health Paramedic program provides patient-centered care in the home, by Mobile Health Paramedics that are deployed...

Geisinger Wyoming Valley Medical Center
Improving Discharge Instructions in a Pediatric Emergency Department 2015

Effective communication between physician & patient is essential to optimize care after discharge from the ED. The objective of this...

Children's Healthcare of Atlanta Egleston
Utilizing a "scan and sort" methodology to rapidly identify AMI patient's 2015

An interprofessionally-driven quality initiative was implemented in order to readily identify Acute Myocardial Infarction (AMI) patients...

Ben Taub Hospital