The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Automating the Case Management of Frequent ED Users Using SmartControl™ 2016

SmartControl™ augments ED case manager efforts to reduce ED visits and hospital admissions by frequent ED users through work flow...

Edward-Elmhurst Health
Kennedy Health Develops Sepsis Program & Saves Lives 2016

More than one million Americans are diagnosed with sepsis each year, resulting in an estimated 258,000 deaths annually. Sepsis can often...

Kennedy Health System
Alternatives to Opioids for Pain Management in the ED 2016

The Alternatives to Opioids Program (ALTO SM) is a comprehensive plan for the management of acute and chronic pain as well as opioid...

St. Joseph's Regional Medical Center
Hospital Survey on Culture of Transitions in Patient Care 2015

This survey asks for your opinions about the attitudes, values, beliefs and practices in your...

Cleveland Clinic Health System
Patient Navigators 2015

Medicaid enrollees are at high risk for being frequent emergency department (ED) users (i.e., ≥ 4 visits/year); these patients are often...

Yale New Haven Hospital
An Interdisciplinary Intervention to Decrease Emergency Department Utilization by Sickle Cell Disease Super Users 2015

An interdisciplinary committee was formed to improve the care and management of a vulnerable patient population- sickle cell disease.  ...

UF Health Gainesville, FL
Working Together to Reduce CAUTI 2015

University of Wisconsin Hospital and Clinics (UWHC) discovered it was an under performer as it pertains to the Center for Medicare...

University of Wisconsin Hospital and Clinics
PE Decision Rules in EMR 2015

We programmed the PERC and Wells Rule into the electronic record ordering system in the ED. When choosing either a d-dimer order or CTPE...

University of California, San Francisco
ED 2.0 2015

Thomas Jefferson University Hospitals completed a total redesign of its Emergency Department including implementing changes to staffing...

Thomas Jefferson University Hospitals
Code STEMI: Taking a Team Approach to Expedite Reperfusion Therapy 2015

Utilizing an interprofessional Code STEMI team approach to expedite reperfusion therapy to STEMI patients upon arrival to improve Door...

The Heart Hospital Baylor Plano