The Urgent Matters Toolkit is a collection of strategies and tools designed to target specific issues facing hospital emergency departments. This toolkit has been developed by hospitals across the country in conjunction with Urgent Matters. Our goal is to continue to grow and expand the toolkit and make these resources available to the public. For more information or to submit at tool please contact us at

Format: 2020
Title Year Summary Hospital
Scoring System Method to Measure and Improve System Emergency Department Performance 2017

Problem 1: Cedar Hill Facility was identified by leadership as a site that had multiple and complicated issues relating to overall...

Texas Health Hospital Carrollton/Texas Health Emergency Room
Safe Transitions: telemedicine access to EM physicians following ED discharge 2017

Innovation: Telemedicine access to EM physicians following ED discharge to improve safety, experience, and continuity of care.

Emergency Medicine Consultants, Ltd. (25 hospitals in Dallas-Fort Worth, Texas)
SMART Medical Clearance for Patients with Psychiatric Illness 2017

Emergency Department (ED) visits for mental health complaints have steadily increased for over two decades; accounting for up to a...

UC Davis Medical Center, Sutter Sacramento, Mercy San Juan, SSVMS Medical Society
Using Simulation to Improve ED Process - Team Triage 2017

The emergency department leadership was facing a challenge to improve ED throughput under increased patient volume, extended admission...

St. Anthony's Hospital
"Vision in Action" Patient Flow Model 2017

The VCU Department of Emergency Medicine implemented a new flow design model named "Vision in Action" to address patient flow in the ED...

VCU Department of Emergency Medicine
CC-PIT: Provider in Triage Services Supplied by Clinicians Located in a Remote Command Center 2016

Provider in Triage (PIT) programs have shown potential for decreasing door-to-provider times and overall patient flow, and improving...

Aurora Sinai, Aurora West Allis, Aurora Kenosha
Emergency Critical Care Center (EC3) 2016

Most emergency departments, including UMHS, do not have the appropriate physical space, equipment, staffing or expertise to provide...

University of Michigan Health System
Improving ED throughput utilizing lean methodolgies to implement Split Flow Strategy 2016

At Stanford Healthcare, our demand for ED services has exceeded our physical capacity.  With the goal of reducing the length of stay...

POP: Overcoming Barriers to Prompt Administration of IV Antibiotics to Oncology with Fever Patients. 2016

Best practice for oncology patients with fever is to receive IV antibiotics within 60 minutes of arrival to the Emergency Department (ED...

Children's Healthcare of Atlanta
Enterprise Wide Telemedicine: Delivering Patient Centered Coordinated Care 2016

JeffConnect is an enterprise wide telemedicine program designed to facilitate patient access to high quality, cost effective care, where...

Thomas Jefferson University Hospitals