Provider in Triage (PIT) programs have shown potential for decreasing door-to-provider times and overall patient flow, and improving patient satisfaction. But it can be cost prohibitive to station additional clinicians at triage, particularly in moderate volume emergency departments. Aurora Health Care has implemented a program that locates the triage clinical provider in a remote command center, utilizing innovative software and telemedicine technology. This allows hospitals to gain the benefits of a PIT program, but with a more cost effective approach, whereby the triage provider simultaneously services multiple hospital emergency departments. Outcomes have included markedly improved throughput metrics, elimination of patients left without being seen, and improved patient and staff satisfaction, and a positive financial return on investment.
Aurora Sinai, Aurora West Allis, Aurora Kenosha
Clinician Initial Evaluation
Exit from ED
Clinical Areas Affected:
Emergency Medical Services