CC-PIT: Provider in Triage Services Supplied by Clinicians Located in a Remote Command Center

Provider in Triage (PIT) programs have shown potential for decreasing door-to-provider times and overall patient flow, and improving patient satisfaction.  But it can be cost prohibitive to station additional clinicians at triage, particularly in moderate volume emergency departments.  Aurora Health Care has implemented a program that locates the triage clinical provider in a remote command center, utilizing innovative software and telemedicine technology.  This allows hospitals to gain the benefits of a PIT program, but with a more cost effective approach, whereby the triage provider simultaneously services multiple hospital emergency departments.  Outcomes have included markedly improved throughput metrics, elimination of patients left without being seen, and improved patient and staff satisfaction, and a positive financial return on investment.   

EmOpti + Aurora Health Care Case Study

Aurora - EmOpti Slides

Publication Date: 
2016
Hospital: 
Aurora Sinai, Aurora West Allis, Aurora Kenosha
Toolkit Category: 
Arrival
Bed Placement
Clinician Initial Evaluation
Disposition Decision
Exit from ED
Clinical Areas Affected: 
Ancillary Departments
Clinics
Emergency Department
Emergency Medical Services
Environmental Services
Fast Track
Inpatient Units
Laboratory
Outpatient Units
Radiology
Triage
Staff Involved: 
Administrators
Ancillary Departments
Clerks
Communications
Consult Services
ED Staff
IT Staff
Nurses
Physicians
Registration Staff
Technicians