Collaboration Tools

Collaboration Tools connect individuals together through audio and video via the web. At GW SMHS, we provide support for the following apps:

  • Webex - GW Standard
  • Zoom
  • Skype
  • GoTo Meeting
  • Google Hangouts
  • Microsoft Teams

For instructions for WebEx, please see below. Support for all other apps, please contact smhsav@gwu.edu.

Webex Assistance

Please review the following tutorials and tips to enhance your Webex experience. Visit the following link for a full Webex Overview.

Types of Webex Meetings

  • Webex Meeting - Standard setup for conference meetings (Suggested)
  • Webex Events - Designed for panels and attendees
  • Webex Training - Provides more interactive tools

For a full list of comparisons and features, please visit link below:
https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html.

Joining a Webex Meeting -
Receiving an Webex invite > Clicked “Join Meeting” or “Join Event”

Join Meeting ButtonJoin Event button

Visit link below:
https://help.webex.com/en-us/ngd4k6q/Get-Started-with-Cisco-Webex-Events


  • Webex Audio and Video - 
    1. Check that you have a microphone connected to PC
      1. Built-in laptop microphone and camera
      2. External USB microphone and camera connection (e.g. Webcam)
    2. Visit link for setup details 
  • Sharing Content - Sharing documents or videos as a presenter
  • Scheduling Webex Events - Check out tutorial of scheduling meetings
  • Microphone and Camera Issues: If you have checked all tutorials above and still are experiencing issues, check Windows 10 settings
    1. Search > “Microphone Privacy” or “Camera Privacy”
    2. Select > “Microphone Privacy” or “Camera Privacy”
    3. Check that “Allow access to apps” is toggled “On”

For additional assistance, please contact: 
Classroom Services - smhsav@gwu.edu
CASS - casshelp@gwu.edu