How to Build a Patient-Centered Program: Executive Training on Navigation and Survivorship

Contact Name: 
Mandi Pratt-Chapman
Name of Institution, Organization or Community Where the Project Was Implemented: 
The GW Cancer Institute created the Executive Training Program. It is implemented online.
Description of Project Setting: 

The GW Cancer Institute is a division of the GW Cancer Center, a comprehensive hospital-affiliated academic cancer center.

Patient Navigation
Target Population: 
Cancer Site: 
Project Description: 

The Executive Training on Navigation and Survivorship is an innovative program that teaches the nuts and bolts of navigation and survivorship program development and implementation. The program walks participants through brief interactive presentations, supplemental written content that summarizes the latest research and best practices, case studies and customizable activities to create a program plan. Continuing Education credits are available for nurses and social workers. To register for the program, visit the GW Cancer Institute's Online Academy available at and use enrollment code ETrain (note, this is case sensitive).

A Guide for Program Development and accompanying Program Development Workbook were developed to efficiently and effectively walk learners through the process of program planning. It includes background information, tools and resources along with short activities to help with program design, implementation, evaluation and sustainability. Each activity is fully customizable, so when learners have completed each of them, they will have a tailored plan for their program. It is intended to provide an overview of important content for building and sustaining navigation and survivorship programs and provides tips and tools gathered over several years.

Problem or Issue the Project Was Designed to Address or Improve: 

Cancer centers are trying to meet new patient demands and accreditation requirements to provide patient navigation services and cancer survivorship care. This training helps program leaders think through their program assessment, implementation, evaluation and sustainability through activities, tips and resources.

Difficulties Encountered in Planning, Implementing, Evaluating or Sustaining the Project: 
This training required a great deal of staff time to create. Ongoing improvements and updates are needed; however, staff capacity is limited. We will incorporate new information as we have capacity to do so.
Project Successes: 
This is a free program that provides continuing education credits for some health care professionals. It has been accessed by many program leaders and has led to demonstrated improvements in knowledge and confidence in building-patient centered programs.
Helpful Information Before the Project Started: 
The training was built on an established in-person training and updated to incorporate adult learning theory.
Project Significance: 
With a growing emphasis on delivering high-quality, patient-centered care, many health care professionals are responding to the need to transform the cancer care delivery system by developing evidence-based navigation and survivorship programs. This training will help you think through your program assessment, implementation, evaluation and sustainability.
Lessons Learned for Patients, Caregivers and/or Communities: 
Patients and accrediting organizations are demanding that cancer centers prove patient navigation services and cancer survivorship care. This training can help program leaders meet these patient needs and new accreditation requirements.
Lessons Learned for Clinicians or Health Care Professionals: 
This is a free training available to health care professionals tasked with creating a patient navigation or cancer survivorship program.
Lessons Learned for Researchers or Additional Research Needed: 
Implementation research on how programs are built in practice could provide supplemental data to enhance future patient-centered program training.
Additional Information: