A clinical breast care division of a cancer center
Breast cancer patient navigation in Breast Imaging at the GW Cancer Center is accomplished through partnership between Ms. Pauldurai, a nurse navigator, and Ms. Garcia, a patient navigator. Ms. Pauldurai handles clinical tasks such as setting up for procedures, providing assistance with MRIs, drawing blood for genetic testing, performing pregnancy tests, and conducting biopsy follow-up, including phone calls and appointments to go over the results. Ms. Garcia, who is bilingual and familiar with many community resources available to serve Spanish-speaking and/or uninsured populations, primarily focuses on patient needs such as ensuring patients have correct paperwork, setting up appointments and referrals, and overcoming insurance issues and other barriers breast imaging and intervention patients may encounter. She accompanies Spanish monolingual patients to appointments to translate, when necessary. [Note: Ms. Garcia is a licensed medical translator. Only licensed medical translators should provide translation services.] Ms. Garcia works with the call center to navigate the approximately one-fifth of their patients come without referrals or a doctor’s orders or have incorrect referrals.
How to maximize support for patients and adhere to role boundaries.